From JPP-IT we provide support and implementation, updating and integration of your telephone systems.
Let us handle the tedious tasks, such as installation, data migration, software configuration, and connecting to your network, while you stay focused on serving your customers. We provide a complete VoIP Telephony installation service, SIP Trunks and mixed Centrals.
Leave your communication needs in us. Explore our professional services to keep your business advancing.
Small and medium-sized businesses need to grow, attract, and retain customers. On the other hand, the evolution in the Internet services market generates new opportunities to increase productivity without increasing infrastructure costs, such as, for example, the mobile workforce.
JPP-IT VoIP Centrals adapt exactly to the current situation of each company with the necessary scalability for this growth. It is extremely important to expand and improve the communications system to have the benefits of advanced functionalities that the current market requires to be competitive.
Competitive advantages that this technology allows:
Real Voice & Data, reuses data infrastructure. Unified and centralized communications extremes
the integration with IT, access to Database, adaptable to any platform and scenario, totally oriented to CRM (Customer
Relationship Management).
Increase Sales Force. Extension of teamwork through distributed employees as if they were in the same office (teleworking/home office). Growth doesn´t increase infrastructure costs and creates a fully controlled and distributed remote sales force.
Customer Loyalty through value-added communication services, such as good personalization.
Professional Control and Supervision of incoming calls, as done by big companies or Call Centers.
Open System, allows the use of IP Phones of different brands and models. Fully scalable. Without limits or licenses from proprietary brands.
Increased productivity by simplifying communications, video conferencing, virtual meetings, or conference rooms. No need to travel to meet.
No Borders, No Distances. Allows access to all the functionalities and benefits of the communications system remotely, regardless of the physical location where you are.
Custom IVR (Interactive Response System) with Database Integration. Communications automation. Information through audio free text and reading from the Database.
Automatic Call Dialing Module. Predictive power dial. Automatic and personalized sending of SMS to cell phones.
Increase the Post-Sales Support Division.
Improve and Customize Customer Service.
It is the provision of a digital link with which your company can make and receive calls to and from any local, national,
international and cellular destination. The ATD is presented in frames of different configurations.
ATD digital frames are offered with 15 or 30 channels enabled (involves 15 to 30 simultaneous calls), which can be
bidirectional or unidirectional depending on your needs. Your company may allocate a certain number of channels to be used
exclusively to receive incoming calls and others to make calls or configure them for both purposes.
Service benefits
Variety of plans according to your consumption: giving you maximum quality, quick installation and
flexibility.
At JPP-IT we are specialists in transforming Multichannel Customer Relationship Centers (CRCM) by developing strategic consulting projects, which directly impact the improvement of their operational efficiency levels and the optimization of their customer service management processes.
Our experience in the Contact Center sector allows us to provide a new perspective to companies, facilitating the transformation of their customer service platforms, improving the profitability of their services and, consequently, improving their customers' own experience, loyalty and retention.
What do we offer?
We provide a comprehensive vision of the current situation of CRCMs, and we design the action plan to be carried out to
introduce a new high-performance Customer Service Model with great productive value for companies.
If your company has a Contact Center and requires advice to improve the performance of your service and optimize its operation, we can help you with our services:
Contact Center technological advice.
Reduce service costs.
Improve the quality of service.
Increase team productivity.
Increase customer satisfaction.
Improve business processes.
Improve and optimize workplaces.
Objective planning and implementation of action plans.
Improved management and control parameters (higher productivity for each operator).
Scope of our projects
To achieve this transformation, we work on the most critical aspects of any Contact Center, regardless of its dimensions,
focusing on those that do not reach the required levels of efficiency and quality.
In those projects that require a cross-cutting vision, we collaborate closely with the business areas involved, in order to obtain optimal results at a corporate level.
We improve the efficiency of the Multichannel Customer Relationship Centers (CRCM) by optimizing their management processes, managing and implementing projects 100% adapted to the client's needs.
How do we execute our projects?
START UP Review of objectives and information analysis.
PHASE 1 Diagnostic and optimization.
PHASE 2 Action Plan Development.
PHASE 3 Action Plan Implementation.
These are some of the organizations that trust in our work.
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