IT Technical Support can be provided as a monthly subscription or only for specific interventions. We develop proposals evaluating each case in particular.
There are multiple ways to cover a need, it is vital to properly select the technology to use taking into account today's requirements, but also thinking about the medium and long term. We work both with standard technologies and with custom developments, selecting the option that best suits the client's needs.
We provide support to the entire ICT infrastructure, including users' PCs and laptops, servers, networks, communications equipment, mobile devices, printers, etc., both in monthly comprehensive maintenance plans and on-demand assistance.
Adding value requires understanding the particularities of each organization and translating them into the service specification that best meets their expectations. This is the approach we use when designing each project, which we then materialize through implementation, based on the ITIL Standard of best practices in the Service.
We have the operational capacity to provide 24-hour service and throughout the Argentinean territory to all types of structures, whether small, medium, corporate, government or multinational.
Our Service Agreements (SLA) clearly and specifically establish the form and resolution times for services according to their impact on the operation, and are permanently audited by our Quality Area (QA).
◾ Permanent and automated monitoring of the infrastructure.
◾ Help Desk for user service.
◾ Server maintenance, updating of base software and applications.
◾ Information backup under a redundant scheme.
◾ Remote tech support.
◾ Storage and collection service for spare parts.
◾ Supply of replacement equipment.
◾ Resource management.
◾ Capacity and performance analysis.
◾ Investment planning in equipment updates.
◾ Provision of on-site technical staff temporarily or permanently.
◾ Bilingual tech support.
◾ Operational capacity to provide service anywhere in Argentina.
◾ Certified support engineers as Dell® Service Provider Engineer & Dell Technologies® Certified Expert*.
◾ Certified support engineers as HPE® Solution Provider Engineer**.
◾ Certified support engineers as IBM® Silver Partner Engineer***.
* Dell & Dell EMC are registered trademarks of Dell Technologies Inc.
** HPE & HP are registered trademarks of Hewlett-Packard Company Ltd.
*** IBM it's a registered trademark of International Business Machines Corp.
These are some of the organizations that trust in our work.
Send us a message, it's important to us.